Return Policy
Rockabye Rockers (baby rockers) can be returned for exchanges only – no refunds.
Inspection reminder: UPS 7 day inspection period: When you receive your rocker, please be sure to inspect it to make sure that it was not damaged in shipment. You have 7 days from delivery to contact UPS to claim damages in shipment or to contact us for any non-shipping related issues. UPS will pick up any damaged shipment that is reported to UPS. Please also let us know when this has been done so we can arrange to send out a replacement.If there is a defective issue unrelated to the shipping, contact us immediately and we will exchange it for the same style or for a similarly priced baby rocker or have a replacement sent out.
Shipping Time and Delivery
Rockabye baby rockers are processed and shipped 4-5 business days (due to high demand) by UPS, delivery by ground shipping averages 7-10 business days.
Christmas deadlines stated are at 11AM Eastern time of day posted.
You should receive a confirmation email right after ordering if a valid email address is provided when ordering. You will receive another confirmation once your card has been charged, and another once your order has shipped and we have a tracking number for you.
Shipping Costs
Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy (UPS ground), UPS 2nd Day and 3rd day shipping rates, which you can choose from later. In most cases the shipping fees calculated will be accurate. However, some shipping locations will be higher or if more than one Animal/Rockabye rocker is ordered.. If either is the case, you will be contacted before shipping to approve of any additional shipping fees before processing your order.
Please note: We currently only ship within the continental United States to physical addresses by UPS only
How to Pay?
- CODs: We’re sorry, we do not accept CODs.
- Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:
JL Ryan
53 Avenue C
Burlington, Vermont 05408We will be able to ship the item(s) once payment received, and cleared by bank (7-14 business days). - Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.
- Paypal: We also accept payment by Paypal from Paypal verified accounts with Paypal confirmed shipping addresses. Either select the option when checking out or send payments to: paypal.me/jlryancom
- Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for it within 24-48 hours if you don’t call us first.
Meeting Competitors’ Prices
We will often try to meet or even beat a competitors price. Just let us know where the better deal is and we’ll let you know know if we can match it.